Maintenance & Service Plans
Outdoor LCD Displays: Simplified Maintenance
Our outdoor LCD displays are designed to be exceptionally low maintenance, making it easier and more cost-effective for you to protect your investment. With intelligent monitoring, there’s no need to open the cabinet during routine maintenance—everything inside the display is self-sustaining. Here’s what you’ll need to do on an as-needed basis:
Clear Air Vents
Regularly check and clear the air intake and exhaust vents to ensure they are free from debris. This simple step helps maintain optimal cooling and performance. Some of our displays feature air filters, these specialty filters are designed to last the lifetime of the unit and do not require any specialized cleaning or replacement.
Clean the Cover Glass
Keep the cover glass clean to maintain bright, clear visuals. Regular cleaning ensures that your content remains sharp and visible, even in challenging outdoor environments with standard commercial glass cleaners.
Wipe Down the Display Frame
Regularly clean the display frame to maintain its aesthetic appeal and protect it from the elements.
Innovative LED Maintenance Solutions
A range of our LED products feature an innovative no-cable hub board, eliminating the need for cable connections when attaching modules. Simply plug it in, and the power and data are automatically recognized, making installation and maintenance straightforward with rare failures. Unlike traditional fixed displays that only allow front maintenance, a range of our displays offer both front and rear maintenance options, providing flexibility and efficiency, particularly in environments with limited space and accessibility.
Maintenance and Cleaning Guidelines
Routine maintenance may involve tasks such as replacing LEDs, cleaning, and other part replacements. Most maintenance needs arise from physical damage, so if repairs are required, please contact us directly or reach out to our support team if you have a service plan for prompt assistance.
Basic Display Cleaning
To keep your display in pristine condition regular cleaning is recommended to ensuring your images remain clear and sharp. Follow these simple steps for basic cleaning:
For Best Image Quality:
- Prepare a 50/50 solution of distilled water and isopropyl rubbing alcohol in a spray bottle.
- Dampen a lint-free microfiber cloth with the solution—do not spray the display directly.
- Wipe down all display surfaces with the damp cloth.
For more detailed maintenance instructions or specific product inquiries, please contact our team. We’re here to help ensure your displays remain in peak condition for years to come.
Common Pixels' Service Plans
Service Plan Features
Discounts
Parts, Labor, Products, and Extended Warranty
Higher service plan levels offer greater discounts on essential components and services, including on initial purchase.
Allowance
The allowance is applicable to all expenses such as panel refreshes, damages, and replacements.
Unused Funds
For plans with an allowance, any unused funds are carried forward to cover future replacements.
Spare Parts
Increased Availability
Higher-tier plans include more spare parts, ensuring quick repairs and minimal downtime.
Swap Pool Modules
Free Access
Complimentary access to swap pool modules is available in higher-tier plans, allowing for easy and quick replacements.
Long-Term Price Guarantee
Secure fixed pricing for products, installation, and related services, providing you with financial predictability and lower lifecycle cost.
Rapid Response
24/7 Support and Fast Resolution
Higher-tier plans include rapid response services, ensuring quick attention to any issues, with plans offering 24/7 contact availability.
Comprehensive Coverage
All-Inclusive Protection
Coverage for all forms of damage, including vandalism, with extensive repair and replacement services.
Guarantees
4-hour replacement
For critical infrastructure and QSR solutions, our top tier plan offers 4-hour rapid response replacement/repairs.
Proactive Maintenance Programs
RRED (Refresh and Renewal for Engineering and Design)
Retrofits existing structures with updated components.
PAD (Proactive Adaption Design)
Continuously improves products based on feedback and incident reports.
TAP (Technology Advancement Program)
Integrates the latest advancements to keep displays at the forefront of technology.
CRR (Continuous Replacement Reserve)
Manages display lifecycle effectively with a strategic reserve of replacement units.
Lifecycle Testing
Annual Brightness Testing
Ensures displays maintain optimal brightness and functionality throughout their lifespan.
Local Service Centers
Faster Service
Strategic locations enhance support with quicker repairs, reduced downtime, and improved service satisfaction.
Complementary Touch-Up
Cosmetic Maintenance
Minor cosmetic enhancements like scratch buffing and paint touch-ups extend the life and appearance of your displays.
Technician Support
General Technicians
Handle routine tasks and module swaps.
Dedicated Specialists
Assigned to higher-tier plans, providing advanced expertise for complex issues.
Audits and Inspection
Comprehensive Evaluation
Regular audits and inspections ensure displays are operating optimally, with preventive measures taken to extend their lifespan.
Forecasting Reports
Lifecycle Planning
Predictive analysis to anticipate end-of-life scenarios and recommend timely replacements.